FAQs & Troubleshooting

Come across something unusual in Purchase Plus? Pop in here to see if we can help.

• How to add/update a new user into a Role for your Approval Workflows
• What is PunchOut?
• Why does the Stocktake status show last month instead of the current month?
• Is it possible to restrict an Approver to certain permissions at the 'Parent' level in a hub set up?
• How do I add an attachment in a Purchase Requisition?
• How do I add new products to my Supplier Catalogue?
• What is a Buyer's Buy List & what is its relevance to Suppliers?
• Is there a report I can run to show me what deliveries will be coming today or tomorrow, so the Receiving team can prepare?
• Why can I see invoices that need my Approval from our other 'child' properties, even though I’m not set as an Approver for the individual property(ies)?
• Which snapshot do I run to show me which products my customers bought the most of?
• Why is my Journal Entry total out of balance?
• Why can't my Buyer(s) see my products as a Supplier?
• Why is PurchasePlus asking me to change my password?
• How do I identify who is a Formal Supplier of Purchase Plus?
• Is it possible to run the 'Period End Balances - Detail' report for previous months? | Purchase Plus Help Documents
• How do I remove products from my catalogue(s)?
• Why can’t I find my Department or Account code when I'm creating a Purchase Requisition?
• Is there a way to view my Supplier’s pricing without raising a Purchase Requisition?
• A Credit Note that is in 'Processed' state has not been imported into my Accounting System. Why is that?
• Is it possible to link an Invoice to a Purchase Order if the Purchase Order is for a different Supplier?
• Why is my Buy List missing some quotes?
• How can I check if a User is set up to receive notifications for Orders or Invoices that require their Approval?
• Why can't I add the Account Code to an Invoice?
• Is there a way to close multiple Purchase Orders in bulk?
• My Purchase Requisition that I created last week has disappeared, where did it go?
• I tried to run the 'Who bought what' report for data from over two years ago, and it's not showing any results. Why not?
• How do I link Invoice Line Items to Purchase Order Line Items?