I am having trouble processing invoices, when I click [Process] it freezes?

Please note that the Purchase Plus preferred browser is Google Chrome.

If a different browser is being used, please change the browser to Google Chrome. However, if Google Chrome is currently being used, and the issue persists, please try 'Incognito' mode.

For instructions on how to change to 'Incognito mode' and check your browser version, please check out this article, for more information Browse in private.

If the issue still persists, check the current version of Google Chrome is being used, and clear the browser's cache. It is also advisable to update your browser to get the best experience using Purchase Plus.

If, after following all these steps and the issue still persists, the problem could be your firewall. Please contact your IT department and ask them to make sure that Purchase Plus is whitelisted.