1. Legacy Help Center
  2. FAQs & Troubleshooting

Why can't my Buyer(s) see my products as a Supplier?

In this section, we will explain some of the reasons your customers may be unable to see your products.

If a customer contacts you saying they are unable to see your products, there may be several reasons:


Reason 1. The Buyer is not added on the Supplier's account.

 

To check whether a Buyer has been added to your account, go to [Customers] → [My Customers] and search for the Buyer.

 

If you cannot find the Buyer in your Customer list, you will need to add them. See: Add a Buyer

 

Reason 2. The Buyer is not enabled.

 

To check whether a Buyer is enabled on your account, go to [Customers] → [My Customers] and search for the Buyer.

 

If there is an 'X' in the [Enabled] column, the Buyer has been disabled. To enable the Buyer, double-click on the 'X' and then hit 'Enter' on your keyboard.

 

The Buyer has now been enabled.

 

Reason 3. The Buyer has not added/enabled you in their account.

 

To check whether the Buyer has you added/enabled on their account, go to [Customers] →[My Customers] and click on the Buyer's name.

 

Click on the [Assigned Trading Catalogues] tab.

 

If in the [Enabled by Purchaser] column, there is a dash, it means the Buyer does not have you added/enabled on their account. Please refer them to the Unable to purchase from a Marketboomer Supplier  help document.

 

Reason 4. The Buyer has no Catalogue attached.

 

To check whether a Buyer has a Catalogue attached, go to [Customers] → [My Customers] and search for the Buyer.

 

If the [Catalogue] column is blank, the Buyer does not have a Catalogue attached to their account, and therefore, cannot see any of your products. To attach a Buyer to a Catalogue, see Add a Buyer to a Catalogue.

 

If, after these steps, your customer is still unable to purchase from you, please contact us via Live Chat within Purchase Plus or call us on +621 256 042 308, and we'll be more than happy to help.