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Internal help guides
How do I Delete a Processed Invoice?
Find out how to bring back a previously processed invoice and delete it.
The Processed Invoice first has to be moved back to Reconciled State
1. Go to [Documents] [Invoices], make sure to select the processed box and search for the invoice number.
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2. Once you have found the invoice, click on the invoice number to view the invoice details.
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3. Inside the invoice, click on the "Resend" button. Once pressed, the invoice will change the status to "Processing"
Note - if you have an External URL set up in your Accounts Payable hub i.e. using a direct integration with invoices sending to either a system like PeopleSoft or Xero or a SFTP folder, this will just re-send the invoice to the system. The link needs to be temporarily removed to be able to 'Halt' the invoice.
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4. Go to [Documents] [Invoices], and locate the invoice that is stuck in "Processing". Click on the Invoice number to open the Invoice and click the yellow [Halt] button on the bottom right of the screen.
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5. Now the invoice can be deleted, from your list of invoices, click on the [Edit] icon to bring up the edit pop-up window.
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6. From here, at the bottom of the pop-up window, click the [Delete Invoice] button.
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