Fix an Invoice stuck in 'Processing'

In this section we will show you how to fix an Invoice stuck in the 'processing' state

Follow the below, if you are using the AP processing integration in Purchase Plus.

Note - Invoices with a $0 value amount will not be able to be processed as there will be nothing in the Journal entries that can imported to your AP system.

1. In [Settings] - [Accounts Payable] click the [View] icon.

2. Copy and paste the External URL into a Word document, then delete it from the External URL field (you'll need to paste it back in here later, so don't lose it!).

3. In [Documents] - [Invoices] open the invoice that is stuck in Processing and click the yellow [Halt] button in the bottom right of the screen.

4. In your Accounts Payable Hub, reinsert the External URL.

5. Your Invoice will now be in a reconciled state. Open the Invoice and click on the [Process] to reprocess your Invoice.
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Your Invoice will now be processed.